The Situation
The healthcare provider struggled with unorganized, manual patient records across departments, poor forecasting for patient flow and appointments, and inefficient crowd management. Lead assignment from digital campaigns was handled manually, while casual inquiries from WhatsApp and social channels lacked structured follow-ups, resulting in operational bottlenecks and reduced patient satisfaction.
Our Approach
Alqaris partnered with the healthcare provider to modernize operations through AI, automation, and digital integration. The goal was to eliminate inefficiencies, improve patient flow management, and enable smarter engagement across all channels. Our approach included:
Identify the Current State
Mapped existing processes across patient records, appointment management, marketing leads, and inquiry handling to uncover gaps, redundancies, and inefficiencies.
Design the Resource & Process Manager
Built a digital-first framework using AI-driven record management, automated appointment scheduling, and structured lead distribution with clear follow-up workflows.
Manage an Implementation Program
Deployed automation tools, integrated patient and marketing systems, and trained staff to ensure smooth adoption while minimizing disruption to ongoing operations.
Technology integration & it's outcome
Automated appointment scheduling reduced patient wait times and streamlined crowd management at the reception desk, improving overall experience.
Cross-department integration enabled smooth patient record flow, ensuring that doctors, labs, and billing teams worked on unified data without duplication.
Centralized, AI-driven data management provided instant access to patient histories, improving treatment accuracy, data comparison, recovery and post discharge planning.
Automation connected digital leads, social/WhatsApp inquiries, and follow-ups into a structured CRM, boosting retention and patient engagement.
Clarity in process, confidence in care.
A weekly, executive-level decision mechanism to guide the process and solve problems as they arise.
We believe healthcare transformation begins with the right technology adoption — delivering clarity in operations and confidence in care.
